TeleMagic Support: tracking, managing, and resolving customer support issues. Deliver more than customers expect while exceeding performance goals, reducing costs, and cross-selling and up-selling your products and services. Even empower customers and partners to find their own solutions on your website - at their convenience.

Mark, support rep...

When customers call, Mark answers. He's at the front line talking to your customers every day. He used to keep track of his commitments using an elaborate planner and colorful sticky notes. Now, he uses TeleMagic to keep track of every detail so he keeps his promises - and maximizes your customer relationships. Mark can:

• Access and update detailed customer information;
• Manage outstanding support tickets;
• Track information to resolve defects;
• Quickly process return material authorization (RMAs);
• Manage support and maintenance contracts;
• Find answers to recurring issues fast; and
• Help customers find their own solutions on the Web.
  

You, Mark's boss...

With TeleMagic supporting you, you can empower your entire support team to act on your company's behalf - and meet your service level agreements. Finally, support for your support department! You can also:

• Escalate and address urgent customer issues;
• Manage your company's knowledge base; and
• Analyze the effectiveness of your support department.
  

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